Shipping & Returns

SHIPPING

All shipping prices are calculated at the checkout. Orders are dispatched Monday to Friday. We make every effort to get all online courier orders received before 1pm dispatched that same day but in the event of a busy period this may take up to 1-2 business days. Shipping within the North Island is usually overnight. South Island is 1-3 days. Please allow an extra few days if Rural.

If wanting to purchase multiple items and shipping costs seem expensive please email us with your address and the items you wish to purchase to discuss if there is a better shipping option before you buy. 

We offer a free Click & Collect option for local purchases. We will notify you via email when your purchase is ready for pick up. Orders are available for pick up by appointment only- please text to arrange a time 021364994. Unit 4, 45 Karepiro Drive, Whangaparaoa.

For the avoidance of doubt, "target" delivery timeframes are not a guarantee and deliveries may be outside the target range. We are not liable for courier delays out of our control. 

 

RETURNS

We want you to love what you’ve purchased from us, but if your purchase is damaged or incorrect please email us to organise a return within 7 days of receiving the product/s, provided that the product/s are in their original condition, unused, unwashed and are accompanied with their original packaging/tags. For full priced items we will either exchange it, replace it, or provide a store credit. We are under no obligation to refund due to change of mind. 

For sale or discounted purchases an exchange, replacement or store credit will be issued. Unless the item is defective, sale items are not eligible for a refund, however you can choose to exchange the item/s for something else or receive store credit.

Return costs are at the expense of the customer and shipping costs will not be refunded (except in the case where we have made an error).

If you believe your parcel was damaged in transit please notify us immediately. Please retain the damaged product and its packaging as we may need proof to claim the cost of the item and postage from the shipping company.